It is exciting to see the first users start visiting your brand-spankin’-new website or digital product. (No, we’re not talking about beta users or test accounts filled with “lorem ipsum” copy.) We are talking about actual users. These are users who visit your website looking for value, be it in the form of products, information, or entertainment.

“Most people do not listen with the intent to understand; they listen with the intent to reply.”

—Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

There are loads of articles praising productivity. They explain how to pack more into your workday, multi-multi-task, and squeeze every minute of every day until every last drop of work can be extracted.

A few summers ago, I decided to do something I’d always wanted to do: learn to play guitar. Luckily for me, my husband (a professional music teacher) was on hand when I had questions.